At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. 

As a Leasing Hub Manager, you assist the Director of Inside Sales with maintaining and building the team. The Leasing Hub team is dedicated to enhancing Cortland’s customer experience, generating new leads, and directing leads to our community teams.

The Player Coach

• Hold the team accountable for performance; measure, evaluate, and rank the lead development and conversion activities of each team member
• Facilitate various projects, weekly huddle preparations, product knowledge upkeep, and onsite communications as needed

• Prepare coaching reports for all upcoming associate one-on-ones by pulling together recent Funnel prospect communications for review, relevant DOMO data, and tailored feedback
• Provide on-the-spot coaching and guidance to the Leasing Hub team, answer questions, assist with difficult engagements, and coordinate with onsite teams
• Maintaining and updating various sales and Hub operation protocols to ensure smooth operations within the team and in partnership with the communities
• Manage leads and step in to grab occasional weekend shifts if team coverage falls below a critical mass
  
  

The Organizer

• Manage daily scheduling adjustments to ensure appropriate queue coverage by coordinating phone breaks and lunch breaks in accordance with traffic fluctuations and associate absences
• Performance monitoring of the team’s daily lead management activity via Funnel guest card/call reviews, build/catalogue training libraries of both good and bad communications, and track each associates’ strengths and opportunities over time
• Coordinate additional scheduling matters regarding absences, part-time associate changes, weekly flex days/weekend schedules, and community visits
• Conduct onboarding for all new leasing hub associates, including systems setup, instructional training, shadowing, community visit coordination, and general guidance
• Drive the roll out process for new hub communities by holding virtual orientations with site teams, assembling product knowledge files, and working closely with support personnel
• Manage day-to-day relations with all site-level associates through phone calls, emails, scheduled meetings, and on-the-spot meetings

The Liaison

• Partner with the Data & Analytics team to build and enhance lead funnel dashboards that visualize and track fundamental performance indicators and trends
• Partner with the Talent Development team to create sales training that develops proactive sales consultants and closers; develop training and coaching strategies that proactively nurture the lead to a sale.   
• Collaborate with Marketing (Community Marketing and Communications) teams to develop lead nurturing and contact strategies to cultivate leads for sales conversion

• Examine sales performance at a macro and micro sales level to identify cause-effect relationships between sales performance and desired occupancy and revenue goals 
• Translate analysis and insights into specific sales training, coaching, and initiatives to achieve optimal occupancy and proforma sales per unit (rent)
• Leverage lead management software tools to create, evaluate, and optimize automated lead development tactics

The Impact You Can Make

• The guidance, training, and support you provide to the Leasing Hub team is unparalleled!
• Thanks to your leadership and organizational skills, the team is enhancing Cortland’s prospect experience.
• Your crystal-clear communication allows you to excel as a coach and team-player.

• Strong 4+ years of experience in property management or similar industry
• High school diploma or equivalent required; 4-year college degree in related field preferred
• Solid communication skills that allow you to connect easily with diverse groups of people
• Stellar track record of leasing or sales experience
• Solid attention to detail
• Strong time management and organizational skills
• Resourceful problem solving skills
• Enthusiastic and professional customer service
• Proficient in Microsoft Office Suite

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. 

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. 

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com 

Cortland is a drug-free workplace. 

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.