At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

As an Account Settlement Compliance Manager, you assist Account Settlement leadership with duties related to collection efforts of a portfolio of customer accounts. Here are the roles you’ll play:

The Organizer

· Review large balance accounts prior to Tier 1 & 2 assignments

· Communicates with the ASD Manager to make changes in Collection processes when needed

· Helps gather data on markets struggling with their recovery/accuracy/etc.

· File Jetty Claims, manage Jetty discrepancies and reconcile claims report

· Assigned new contacts

· Confirm ASD SOE is being followed by sites and help communicate training to sites

· Small Number of Accounts assigned monthly

The People Person

· Train and coach account settlement specialist on standard operating environment

· Respond to inquiries received in the Account Settlement Department inbox

· Provide feedback and recommendations

· Answer 3rd party disputes

· Assist with complex accounts and communicate with the residents and attorney

· Strong 4+ years of experience in property management or similar industry

· High school diploma or equivalent required; 4-year college degree in related field preferred

· Solid communication skills that allow you to connect easily with diverse groups of people

· Stellar track record of leasing or sales experience

· Solid attention to detail

· Strong time management and organizational skills

· Resourceful problem solving skills

· Enthusiastic and professional customer service

· Proficient in Microsoft Office Suite

We create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.