At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. 

As a Concierge, you are responsible for managing front desk activities and services, including the reception area, mail, supply inventory, and facilities. You keep the office running smoothly, find solutions before problems arise, and assist associates with their requests. Most importantly, you fulfill every request, greet every person, and complete every task with a warm smile and friendly attitude.

The Go-To Person

• Serve as the point of contact for security and parking offices, athletic center, building management, vendors, and cleaning services
• Request, distribute, and replace building and parking access cards and validation tickets
• Assist with coordination and execution of office meetings, catered meals, and events as needed
• Help visitors, guests, vendors, and investors check in to the office and make them feel right at home

The Office Overseer

• Manage the reception area to ensure effective telephone and mail communications both internally and externally to maintain a professional image
• Assist as needed with maintenance and alteration of office areas and equipment – as well as layout, arrangement, and housekeeping of office facilities
• Purchase, stock, and maintain all office supplies
• Perform opening and closing duties each day to ensure a successful work day for all associates

The Multi-Tasker

• Maintain clean and organized common areas and meeting rooms
• Facilitate birthday and service anniversary recognition programs
• Partner with other support teams to develop an office support network and reception desk backup system
• Participate as needed in special projects

The Impact You Can Make

• Team meetings are expertly coordinated, communications are effectively transmitted, and everyday tasks just seem to flow more smoothly with you on board.
• You are a relationship builder and your presence improves the collaboration within the leadership team with clients, vendors, and investors.
• Your colleagues know office processes are running more smoothly, but they can’t put their finger on why. (Spoiler alert: It’s because you’re keeping them organized every step of the way!)

• Stellar 3+ years of experience in a customer service role
• High school diploma or equivalent education
• Working knowledge of mail processes such as a postage machine, FedEx, and UPS
• Strong attention to detail and ability to anticipate needs
• Exceptional planning, organizational, interpersonal, and communication skills
• Proficient with Microsoft Office Suite
• Ability to life 15-20 pounds

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. 

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. 

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com 

Cortland is a drug-free workplace. 

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.