At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. 

As a Resident Recovery Specialist, you are responsible for the completion of the resident journey life-cycle. This role will serve as a vital link between our regional offices and site management, ensuring all processes are consistent, accurate, and efficient. Here are the roles you will play:

The Record Keeper

· Complete and send resident final account statements in partnership with the Community Teams, Residents Services, and Account Settlement Team

· Maintain and enforce consistent policies and procedures across all communities to ensure compliance and operational excellence

· Process final account statements through OneSite Leasing and Rents, ensuring all proper documentation is accurately loaded into the system

· Manage communication initiatives, effectively identifying and sharing meaningful information with other departments

The Data Driver

· Send the final account statement to prior resident, verifying that all documentation is correct and up to date

· Act as the primary regional contact for communities regarding move-out requirements, providing guidance and support as needed

· Engage with the communities to deliver reporting, conduct operational reviews, perform audits, provide billing updates

· Exclude accounts from collections when appropriate, ensuring residents are treated fairly and in accordance with company policies and procedures

The Team Player

· Collaborate with team members on special projects and tasks to enhance operational efficiency and support organizational goals

· Adapt to changing priorities and tasks, demonstrating a willingness to take on new challenges and support team initiatives

· Foster a respectful atmosphere by understanding and encouraging open dialogue while finding the best solution for the team

The Impact You Can Make 

. Final account statements have never been more accurate, which leads to higher collection rates for Cortland, and everything seems right in the world again, thanks to all your hard work.

· Your team is ground zero for knowing state-specific move-out scenarios and completing the final account statement process consistently throughout each market.

· The Account Settlement Team along with the Community Teams will jump for joy every month when they see how you have accurately handled the process which in turn means more dollars for Cortland.

. Strong 2+ years’ experience in a property management collections role

· High school diploma required; some college preferred

· Excellent interpersonal and customer service skills; ability to deal with customers in a friendly, courteous, timely, and thorough manner

· High level of organizational skills, time-management expertise, and attention to detail; ability to prioritize workload and meet tight deadlines

· Ability to work independently as well as part of a team

· Excellent written and verbal communication skills

· Strong analytical and problem-solving skills

· Proficiency in Microsoft Office Suite

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. 

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. 

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com 

Cortland is a drug-free workplace. 

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.