At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.   

The Senior Service Manager is responsible for maintaining the physical integrity of the community, leading the maintenance team, and partnering with the Community Manager to maximize renewal and leasing opportunities. The Service Manager will ensure that all duties are carried out with safety first and while adhering to maintenance policies and procedures

• 5-6+ years of experience in carpentry, plumbing, and/or electrical repair; experience in the multifamily industry preferred
• High school diploma or equivalent; technical degree or some college preferred
• Ability to plan and multitask in a fast-paced environment while acting as a mentor and leader for other Service Technicians
• Current, valid Class E driver’s license
• Current EPA, CPO, and HVAC certifications
• Knowledgeable of pertinent laws, including EPA and OSHA regulations
• Ability to interact with customers professionally and enthusiastically
• Capacity to read, interpret and apply written instructions for repair and maintenance of equipment
• Ability to work day, weekend, and evening hours as required

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. 

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. 

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com 

Cortland is a drug-free workplace. 

Cortland participates in e-verify to verify the employment status of 

all persons hired to work in the United States.