At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

As a Regional Technology Lead, you deliver hands-on support directly to our communities’ and support centers’ technology and equipment, including computers, tablets, printers, network equipment, and low voltage hardware.

• Install, diagnose, repair, maintain, and upgrade computer hardware and software to ensure optimal workstation performance; complete additional projects as assigned
• Diagnose, recommend, and sometimes repair low voltage technology issues – such as cameras, gates, meters, and general wiring
• Maintain technical competence through self-study, provided trainings, and attending meetings that provide updated information about the current computing environment
• Diagnose, repair, and maintain network hardware and wiring to ensure optimal network performance and coverage
• Show proficiency in documenting systems, setups, and procedures
• Maintain an onsite presence at communities 75% of the time
• Collaborate effectively with team members to identify problems and work towards solutions
• Accept responsibility for user account changes, technology policy application, and automation as required
• Demonstrate tact, discretion, and good judgement required for dealing with confidential information
• Take responsibility for ensuring desktop solutions remain stable and operational
• Ensure that changes and updates are implemented methodically and without anticipated interruption of services at each of your sites
• Troubleshoot problems with local and network printers and print queues; fix problems with server hardware and phone system
• Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with Service Level Agreements and departmental expectations
• Exhibit aptitude in troubleshooting hardware and software
• Execute periodic community inspections, provide proactive technology support, and recommend improvements to enhance the associate experience around technology for all of your sites

• Bachelor’s degree in information technology, computer science, or related field, or equivalent professional experience
• A+, Network+, MCDST, Dell, Apple, and other related certifications preferred
• Excellent verbal and written communication skills; superb customer service and interpersonal skills
• Superior critical thinking and problem-solving skills
• Desire to learn new technologies
• Ability to work both independently and within a team environment; experience working as part of a project team a plus
• In-depth knowledge of Windows and Mac OS X operating systems as well as Office applications; capability to install, configure, and troubleshoot each operating system
• Working knowledge of Active Directory
• Familiarity with mobile device hardware and software (iOS, Android, Windows Phone, etc.)
• Ability to travel on a weekly cadence for installs, repairs, and other service requests. 

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of

all persons hired to work in the United States.