At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

As a Screening and Applications Specialist, you’ll be a key member of our Center of Excellence (COE), serving as the primary point of contact for prospective residents from the time they apply through lease execution. You’ll manage all aspects of the application and screening process, ensure timely lease preparation, and support pre-move-in requirements with accuracy and care.

The ideal candidate thrives in a high-volume, deadline-driven environment and brings a detail-oriented, service-focused mindset to every applicant interaction. If you’re highly organized, comfortable navigating multiple systems, and motivated by helping others find their next home, you’ll make a meaningful impact here.

• Serve as the main liaison for prospective residents during the application and approval process

• Review, verify, and process all supporting documentation including proof of income, rental history, ID, and employment

• Generate accurate lease agreements and ensure timely execution prior to move-in

• Collaborate with internal leasing and onsite teams to ensure smooth handoffs and exceptional service

• Manage pre-move-in tasks such as insurance verification, bond collection, and utility confirmation

• Ensure accurate documentation and data entry into OneSite and CRM platforms

• Maintain reporting and application funnel tracking to support transparency and accountability

• Send adverse action notices and manage denials with professionalism and compliance

• Meet or exceed key performance indicators (KPIs) while adapting to continuous process improvements

• Bachelor’s degree or equivalent industry experience

• Strong 2+ years’ experience in leasing, call center, or a customer-focused role with administrative responsibilities

• Knowledge of application and lease procedures, screening standards, and privacy guidelines

• Excellent written and verbal communication skills

• Strong attention to detail with the ability to manage multiple priorities and meet deadlines

• Proficiency in Microsoft Office Suite, OneSite, and CRM or property management platforms

• Ability to thrive in a fast-paced, centralized team environment with continuous coaching and collaboration

• Flexibility to work weekends and/or extended hours as business needs require

• Bilingual (English/Spanish) proficiency is a plus

 Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of

all persons hired to work in the United States.