At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

As the Manager of Cortland Front Door, you are responsible for the total service delivery for multiple apartment communities while providing direction and oversight for multiple supervisors and service associates within an assigned state.

The Servant Leader

• Provide on-call support to Service Managers, Technicians, Community Managers, and community teams within your designated territory
• Recruit, hire, and onboard Service Managers and Service Technicians
• Ensure daily/nightly completion of resident doorstep trash and recycle pickup and bulk waste for assigned communities
• Make informed decisions with consideration to resident and community impact, ensuring maximum quality of service for Cortland residents and community teams
• Elevate responsiveness to Community Managers and Service Managers
• Assist in management or service roles if or when needed to ensure limited-service disruption

 The Waste Expert

• Inspect properties regularly for resident and service team compliance
• Create and manage schedule for service team  
• Manage a labor budget depending on number of assigned communities
• Approve time sheets and ensure communities are serviced as scheduled
• Keep inventory of supplies and manage proper usage to service team
• Comply with, promote, and train on all safety policies and procedures and report all safety incidents in a thorough and timely manner
• Ensure daily delivery of company reports to designated community teams and Director of Cortland Front Door
• Keep timely and accurate community, associate, and operational records
• Facilitate and lead new community launches, including container distributions
• Drive to inventory warehouse when needed for supplies (personal protective equipment, containers, waste stations, or other supplies)

 The People Person

• Create and maintain cooperative working relationships and frequent communication with community teams through daily site visits and immediate response to questions and concerns
• Promote a service first approach with excellent resident communication and professionalism
• Collaborate with internal customer service associates, Finance, Talent, Marketing, Operations, and IT
• Discuss associate’s development needs and subsequently facilitate appropriate support, coaching, and/or training opportunities

 The Impact You Can Make

• Waste Technicians feel confident they can meet the goals you set because your thorough research has ensured such accuracy in your projections.
• The communities and departments you service couldn’t be more pleased with your knowledgeable solutions to their waste and recycle problems.
• You’re so helpful in preparing reports and materials that others never have any questions about missing information.

• Strong 5+ years of multi-site operations leadership
• High school diploma or GED equivalent
• Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
• Customer service and prior people management experience
• Ability to manage stress and adapt to changing environment, comfortable with complexity
• Ability to perform effectively in environments with frequent workload changes and competing demands
• Effectively communicate with others both verbally and written
• Able to work with cross-functional teams within the organization
• Unwavering integrity and ability to be trusted with consistent service completion
• Proficiency in MS Word, Outlook, Excel & Power Point
• Clean driving record

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988.

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.