At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

As a Leasing Hub Associate, you’ll be part of our Center of Excellence (COE), generating excitement about Cortland’s communities and connecting prospective residents with the perfect apartment home—all from a centralized contact center. You’ll nurture incoming leads, build relationships over the phone, and set the stage for a successful in-person leasing experience.

The ideal candidate is persuasive, proactive, and energized by connecting with others. If you’re a natural communicator who thrives in a fast-paced, sales-focused environment, this is your chance to make a big impact.

• Serve as the first point of contact for prospective residents across phone, email, and text channels

• Deliver engaging, informative, and personalized outreach to match future residents with ideal communities

• Build deep knowledge of Cortland communities, pricing, amenities, and local markets to advise prospects accurately

• Generate appointments by nurturing and converting 80 - 120 leads per day

• Drive tour traffic and occupancy by booking high-quality appointments for on-site leasing teams

• Collaborate closely with onsite teams to align on availability, resident needs, and community updates

• Maintain accurate records in OneSite, L2L, and CRM platforms

• Continuously improve your performance through feedback, coaching, and community visits

• 2+ years of customer service or sales experience, preferably in a contact center environment

• Excellent verbal and written communication skills with a natural ability to build rapport

• Strong typing, multitasking, and computer skills

• Bilingual fluency (English/Spanish) preferred

• Experience using OneSite, L2L, or similar leasing platforms

• Comfort working in a structured, fast-paced environment with KPIs and goals

• Flexibility to work weekends or extended hours as needed

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of

all persons hired to work in the United States.