At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

As the Technology Operations Project Manager, you use your project management skills to drive improvements to our technology and telecommunications processes, including billing and invoicing, tracking service requests, and managing communication. 

The Coordinator  

• Develop comprehensive project plans utilizing industry best practices and methodologies, supporting the deployment of new technology solutions at various levels within the community.
• Gather necessary data, establish timelines, and coordinate resources effectively to ensure project success.
• Facilitate smooth execution of project tasks and milestones, adhering to established timelines and budgets.
• Ensure seamless integration, testing (QA, UAT), and change management processes across teams for stable deployments.
• Review telecom expenses, identifying cost-saving opportunities and optimizing service plans. 

The Strategic Communicator 

• Manage relationships with technology vendors and installers, overseeing updates and installations.
• Develop strong partnerships with stakeholders involved in technology design, procurement, and support services, fostering a shared understanding of project objectives and decisions.
• Lead and mentor a team of technology professionals, fostering a collaborative and inclusive team culture, promoting teamwork, accountability, and excellence in performance.
• Support negotiation of managed services contracts, including identifying key operational priorities and providing recommendations for SLAs, KPIs, and operational terms. 

The Techie 

• Drive the implementation and optimization of technology solutions to enhance team efficiency and resident experiences.
• Maintain a digital document management system for the Technology department, ensuring organized and accessible documentation.
• Facilitate the optimization of property phone lines and services, leveraging strong technical knowledge for efficient resource allocation.

• Bachelor’s degree with 2+ years of related experience in multifamily operations, IT project management or related field  
• Experience working in telecom, IT, networking, or IT infrastructure technology   
• Ability to quickly learn new technology and ask investigative questions 
• Experience driving and maturing continuous integration and quality automations 
• Proven team player with the ability to multi-task in a fast-paced dynamic agile work environment 
• Supported a metrics-driven data culture to drive accountability and transparency 
• Passionate problem solver and motivated self-starter including ability to analyze situation and recommend sound solutions and implementation strategies 
• Experience working as hands on technical resource preferred 
• Workflow definition and management with Agile Project management tools such as JIRA, Rally, or Version One preferred 

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest. 

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988.

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.